Privacy Policy

Last Updated: December 2025

Introduction

ZenRise Clinical Research Pvt Ltd (we, our, or us) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website zenrise-cro.com (the Site).

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you fill out forms on our Site:

• Name
• Email address
• Company name
• Job title/role

We collect this information through forms on our Site, including:

• Two contact/inquiry forms for marketing outreach and communication about our products and services
• A resource download form to provide you with requested materials (such as our company competency PDF)

Automatically Collected Information

We use Google Analytics 4 (GA4) and Vercel Analytics to understand how visitors use our Site. These services collect anonymized technical information, including:

• Pages visited and time spent on pages
• Referral sources (how you arrived at our Site)
• General location (city and country level only)
• Device type (mobile, desktop, or tablet)
• Browser type and version
• Operating system

Important: Our analytics services are configured to be cookie-free and do not collect any personally identifiable information. All data is anonymized and aggregated for statistical purposes only. We have disabled advertising features, personalized tracking, and cookie storage to ensure maximum privacy protection.

How We Use Your Information

Contact Form Information

• To respond to your inquiries and requests
• To provide you with requested resources and downloadable materials
• To send you marketing communications about our products and services
• To provide you with relevant updates and information about our offerings
• To improve our products and customer service

Analytics Information

• To understand how visitors interact with our Site
• To improve Site performance and user experience
• To analyze traffic patterns and Site usage
• To optimize content and services for our users

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal information based on the following legal grounds:

• Consent: When you submit a form, you provide explicit consent for us to contact you regarding your inquiry
• Legitimate Interests: We have a legitimate interest in analyzing how our Site is used to improve our services and user experience

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting services). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form information is retained until you request deletion or unsubscribe from our communications
• Analytics data is retained in anonymized, aggregated form

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from communications at any time

Additional Rights for EEA, UK, and Swiss Users (GDPR)

• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restriction of Processing: Request that we limit how we use your information
• Object to Processing: Object to our processing of your information based on legitimate interests
• Withdraw Consent: Withdraw your consent at any time
• Lodge a Complaint: File a complaint with your local data protection authority

Additional Rights for California Users (CCPA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Cookies and Tracking

Our Site uses cookie-free analytics that do not store cookies on your device. Google Analytics 4 and Vercel Analytics are configured to collect only anonymized technical data without using cookies. We have disabled all advertising features, personalized tracking, and data sharing with third parties to ensure maximum privacy protection.

Your Consent: When you first visit our Site, you will see a cookie consent banner asking you to accept or reject analytics tracking. We only collect analytics data after you provide consent through this banner. You can change your consent choice at any time by clearing your browser's local storage and revisiting our Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new Last Updated date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Your Consent

By using our Site and submitting your information through our forms, you consent to the collection and use of your information as described in this Privacy Policy.